Terms and Conditions

    •                                                                                                       Last Updated 09/02/2024.
    •   Easy & Advanced Self-Booking/Quote platform.
    •                                                                                                 Please carefully review the following to avoid any misunderstandings.
    • Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.  If you choose to book with A1 Chicago Limo Services, you agree to all of our terms & Condition.
    • 1. Reservation Confirmation
      • Contact Information: If you do not receive a reservation confirmation email after booking, please contact us immediately.
      • Accuracy of Information: Upon receiving your confirmation email, it is your responsibility to verify that all details (pickup date, time, address, and flight number) are correct. A1 Chicago Limo Services is not responsible for any discrepancies if you fail to review and correct the information.
      • Vehicle Requests: Specific vehicle requests are not guaranteed, though we will make every effort to accommodate your preference.
      • Payment Requirement: A confirmed and valid payment is mandatory for all reservations. Confirmation of your reservation will be provided once the payment has been processed.
      • *Oversized Luggage
        : For oversized luggage, please book an SUV's or Sprinter Van. Notify us in advance before completing your booking to ensure we can accommodate your items properly. This helps us provide a smooth and comfortable experience for your trip.
      • *Luggage and Bag's Policy

      • If you have big bags or if you have more bags, please inform us beforehand so we can arrange the appropriate vehicle to ensure a safe and reliable journey. Please note that we do not allow bags inside our luxury vehicles. To avoid any inconvenience, kindly notify us before booking, as this will help us serve you better.

      2. Payment Terms
      • Mandatory Payment: 

        To secure your reservation with A1 Chicago Limo Services, a confirmed and valid payment is required. This ensures that your booking is guaranteed and that we can provide you with the best possible service on the day of your trip. A confirmed and valid payment is required to secure all reservations with A1 Chicago Limo Services. Without payment, your booking will not be guaranteed. Please ensure payment is completed promptly to confirm your reservation and avoid any potential cancellations.

        1. Reservation Confirmation: Your reservation will only be confirmed once a valid payment has been processed. Without payment, your booking will not be secured, and availability may change.

        2. Payment Methods: We accept various payment methods for your convenience. Please ensure that your payment details are accurate and up to date to avoid any delays or issues with your reservation.

        3. Timely Payment: To avoid any disruptions, please complete your payment promptly when booking your service. If payment is not received in a timely manner, your reservation may be subject to cancellation.

        Securing your reservation with a confirmed payment allows us to allocate the necessary resources and vehicles for your trip. It also provides peace of mind, knowing that your transportation is confirmed and will be ready when you need it.

      3. Cancellation and Refund Policy
      • Sedan/SUV Cancellations: Cancellations made 24 hours or more before the scheduled service will qualify for a full refund of the deposit.
      • Last-Minute Cancellations: Cancellations made within 23 hours or less of the scheduled service are non-refundable.
      • Company's Right to Modify/Cancel: A1 Chicago Limo Services reserves the right to modify or cancel reservations due to unforeseen circumstances, offering a full refund or rescheduling option.
      • Refund Eligibility: To receive a full refund, you must inform us of your cancellation within the following time frames:
        • Sedan/SUV: 24 hours before the service local and 48 hours before the service long-distance (over 100 miles).
        • Stretch Limousine/Stretch SUV/Mercedes Executive/Limo/Jet Van: 3 days before the service.
        • Party Bus/Minibus/Motorcoach Bus: 1 week before the service.
      4. Reservation Modifications
      • Communication: Any modifications to your reservation must be communicated via phone, text, or email.
      • Last-Minute Changes: Changes made within 23 hours of the scheduled service may incur additional charges.
      • Vehicle Capacity: For your safety, it is both illegal and unsafe to exceed the seating capacity of any vehicle. A1 Chicago Limo Services strictly enforces this rule. Please ensure that your group size matches the vehicle's capacity. If needed, we can help arrange a larger vehicle or multiple vehicles to accommodate your party. Safety and comfort are our top priorities.
      5. Waiting Time Rates
      • Airport Waiting Times: After a flight is gated, there is a 45-minute grace period for domestic flights and a 60-minute grace period for international flights. After this period, waiting time charges will apply based on the type of vehicle.
        • Sedan/SUV: $1.00 per minute.
        • Stretch Limo/ Stretch SUV Limo/Mercedes Sprinter Executive/Limo/Jet Van: $2.00 per minute.
        • Limo Bus/Coach Bus/Party Bus: $3.00 per minute.
      • Other Locations: Waiting time charges for locations other than airports:
        • Sedan: $12.00 per 15 minutes.
        • SUV: $15.00 per 15 minutes.
        • Stretch Limousine: $25.00 per 15 minutes.
        • Stretch SUV: $30.00 per 15 minutes.
        • Mercedes Sprinter Executive Van/Sprinter Jet Van/Sprinter Limousine Van: $25.00 per 15 minutes.
        • Limo Bus/Coach/Party Bus: $40.00 per 15 minutes.
      6. Unforeseen Delays
      • A1 Chicago Limo Services is not responsible for delays caused by extreme traffic, weather, mechanical problems, accidents, or any other Acts of God.
      7. No-Show Policy
      • No-Show Fee: Clients who do not show up for their reservation within 30 minutes without prior notice will be charged the full amount with an included 20% gratuity.
      • Contact Us: If you cannot locate your vehicle, please call us at 630-309-1537 to avoid the no-show fee.
      8. Late Arrivals
      • Waiting Period: A1 Chicago Limo Services will wait for up to 30 minutes after the scheduled pick-up time (Except Airport Pick-Up). After this period, it will be considered a no-show, and the full amount will be charged with a 20% gratuity.
      9. Vehicle Substitution
      • A1 Chicago Limo Services reserves the right to provide a comparable substitute vehicle in case of unforeseen circumstances, ensuring a similar or upgraded model.
      10. Weather and Force Majeure
      • A1 Chicago Limo Services is not responsible for delays or service interruptions caused by adverse weather conditions or other force majeure events.
      11. Additional Charges and Fees
      • Extra Services: Additional charges may apply for extended hours, extra services, or special requests.
      • Client Responsibility: Clients are responsible for any parking fees or other applicable charges.
      12. Communication and Documentation
      • Written Communication: All communication regarding reservations, modifications, or cancellations must be in writing for documentation purposes.
      13. Vehicle Cleanliness and Damage
      • Cleaning Fee: A minimum fee of $250.00 and also the amount of the actual damage of the vehicle will be assessed for trash, smoking, unsanitary debris, regurgitation, or liquid spills left in the vehicle by the booking contact/passenger or their party. An invoice will be provided for necessary repairs.
      • Damage Responsibility: The client is responsible for any damage to the vehicle caused during the ride by themselves or their fellow travelers.
      14. Extra Stop Rate
      • Charges:
        • Sedan/SUV: $15.00 per stop
        • Stretch Limo/SUV Limo/Mercedes Sprinter Executive Van/Sprinter Jet Van/ Limousine Van: $25.00 per stop
        • minibus/Party Bus: $35.00 per stop
      15. Rates
      • Late Night/Early Morning Fees: A $15.00 fee applies for services between 11:00 PM and 4:00 AM.
      • Car Seat Fees: $20.00 per car seat.
      • Holiday Surcharge: A $30.00 surcharge applies on New Year’s Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day, as well as New Year’s Eve after 6:00 PM.
      16. Minimum Hours & Charter Policy
      • Out of State Travel: A minimum of 2 or 3 hours of travel time will be charged for out-of-state travel.
      • Minimum Hours Requirements:
        • Sedan: 2 hours minimum on weekdays/weekends
        • SUV: 2 hours minimum on weekdays/weekends
        • Stretch Limousine: 3 hours minimum on weekdays, 3 hours on weekends (available hourly on Friday, Saturday, Sunday)
        • Stretch SUV Limousine: 3 hours minimum on weekdays, 4 hours on weekends (available hourly on Friday, Saturday, Sunday)
        • Mercedes Sprinters Executive Van / Jet Van/ Limousine Van: 3 hours minimum on weekdays, 4 hours on weekends (available hourly on Friday, Saturday, Sunday)
        • Party Bus/Minibus: 3 hours minimum on weekdays, 4 hours on weekends (available hourly on Friday, Saturday, Sunday)
        • Motorcoach Bus: 4 hours minimum on weekdays, 5 hours on weekends (available hourly on Friday, Saturday, Sunday)
      • Short Distance Trips: Stretch Limo, Stretch SUV Limo, Sprinter Van, Party Bus, Minibus, and Motorcoach are not available for point-to-point or airport trips on weekends only; these vehicles are only available for hourly service on weekends with a minimum hour's requirement. Sedans and SUVs are available for all services, including short distance, on weekdays and weekends.
      17. Lost and Damaged Items
      • A1 Chicago Limo Services and its chauffeurs are not responsible for any lost or damaged items left in the vehicle by passengers. Our company will try our best to give the item back to the owner.
      18. Missed or Cancelled Flights
      • Immediate Contact Required: If your flight is canceled or delayed, or if you miss your flight, you must contact us immediately before the flight departs. Failure to do so will result in a charge for the full amount. If notified in advance, we will make arrangements for you without any extra charge.
      19. Pets
      • Pet Policy: We love pets and allow them in our vehicles, but they must be in carriers. Please contact us before booking if you plan to travel with a pet.
      20. Airport Meet & Greet Charge
      • Charges: A $40.00 fee applies for domestic meet and greet, and a $50.00 fee applies for international meet and greet services.
      21. Airport Pickup
      • O'Hare Airport Pickup:
        • Curbside Pickup: Meet the driver at the lower level (Arrival) at any door and central lane. The driver is typically 10-15 minutes away from the terminal, but this may vary due to traffic.
        • Meet and Greet (Inside): Meet the driver at the baggage claim.
      • Midway Airport Pickup:
        • Curbside Pickup: Meet the driver at door number 1 or 2 and the center lane. The driver is typically 10 minutes away from the terminal, but this may vary due to traffic.
        • Meet and Greet (Inside): Meet the driver at the baggage claim.
      22. Reservation Policy
      • Booking Requirement: Passengers must book their reservation 24 hours before the preferred date and time for Sedan's and SUV's. Last-minute rides may be arranged based on availability. For bigger vehicle passenger must book 7-10 days before the preferred date and time. No reservation is confirmed until a reservation confirmation email is received by one of our representatives.
      23. No Smoking, Food, and Alcohol Policy
      • Smoking, food, alcohol, e-cigarettes, vapes, and weapons are strictly prohibited in our vehicles. No illegal activity is allowed during the trip. If such activity occurs, the chauffeur will end the trip immediately, and the full amount will be charged.
      24. Seat Belt Safety
      • For your safety, please ensure you and all passengers have your seat belts fastened at all times during the trip.
      25. Automatic Gratuity
      • All services include a 20% gratuity, which will be added to the total cost.
      26. Airport Arrivals
      • Domestic Flights: The vehicle will arrive at the airport according to the real-time arrival schedule.
      • International Flights:
        • Global Entry: If you have global entry, the chauffeur will be at the airport when your flight is gated.
        • Customs Through: If you do not have global entry, the chauffeur will be at the airport 30 to 45 minutes after your flight is gated. Please inform us if you have global entry or if you have to go through customs when booking.
      27. Rolls Royce Service
      • Hourly Service: Rolls Royce vehicles are only available for hourly service with a minimum of 3 hours.
      28. Complimentary Beverages
      • All vehicles include complimentary water. If you require other beverages, please inform us at the time of booking; additional charges may apply. If you like to have special beverages than we will charge and the price of the beverages and $25 service charge. 
      29. Vehicle Availability and Booking
      • Short Distance and Weekend Services: Some vehicles, including Stretch Limo, Stretch SUV Limo, Mercedes Sprinter Vans, Party Buses, Minibuses, and Motorcoaches, are not available for point-to-point or airport trips for short distances and are only available for hourly service with minimum hour requirements. Sedans and SUVs are available for all types of services, including short distances, on weekdays and weekends.
      30. Insurance Policy
      • Claims Handling: In the event of an accident, all claims will be managed by our vehicle's insurance company in accordance with their terms and conditions. A1 Chicago Limo Services, its owners, and chauffeurs are not financially responsible for any claims or damages. The insurance company will handle all payments and liabilities as per their policy.
      31. No Sue Policy
      • Legal Action: By using A1 Chicago Limo Services, customers agree not to pursue any legal action against the company, its owners, or its chauffeurs for claims arising from accidents, incidents, or service-related issues. Disputes will be managed according to the terms set by our insurance provider or through alternative dispute resolution methods as deemed appropriate.
      32. Payment Policy for High-Cost Services
      • Prepayment Requirement: For services where the total payment exceeds $199, A1 Chicago Limo Services will charge 50% of the full amount 72 hours prior to your scheduled pick-up time. This payment is non-refundable and includes all applicable tips. Cancellations made within 24 hours or less of the scheduled pick-up time will incur the full charge, including gratuity, which will be non-refundable. Failure to complete payment on time will result in the cancellation of the booking, and we will not be held responsible for any inconvenience caused.
      33. Alcohol Policy
      • Permitted Alcohol Consumption: Alcohol consumption is permitted only in our Stretch Limo, Stretch SUV Limo, Mercedes Sprinter Limousine Van, and Party Bus vehicles, provided that all passengers are 21 years of age or older.
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